Refund policy

At The Art Cart, we strive to provide you with the best quality products. Please note that we do not offer refunds, exchanges, or cancellations for products once purchased, except in specific cases mentioned below.

Eligible Cases for Refund/Replacement:

  • You received a damaged product

  • You received a wrong product

  • There is a missing item in your order

Proof Required:

To be eligible for a refund or replacement, you are required to record and share a clear 360° unboxing video of the package. The video must show the sealed package from all sides before opening, and the full unboxing process without any cuts. Please also include your order number when sending the complaint.

Complaint Process:

  • Complaints must be registered within 48 hours of delivery by emailing us at theartcart2025@gmail.com.

  • Our team will review your complaint and respond within 2–5 working days.

  • If your claim is approved, we will arrange for a replacement or refund as applicable.

Wrong Delivery Status:

If your order shows as “delivered” but you have not received it, please email us within 24 hours with your order ID and the subject line “Wrong Delivery Status”. Failing to do so within 24 hours will make you ineligible for a refund or support.

Return to Origin (RTO) due to Customer Error:

If a shipment is returned due to mistakes such as incorrect/incomplete address, invalid contact details, failure to respond to courier/vendor calls, or unavailability at the time of delivery, the customer will be responsible for RTO and re-shipment charges. Cancellation in such cases will not be entertained.

Important Notes:

  • Shipping charges are non-refundable under any circumstances.

  • Custom products cannot be cancelled or refunded.

  • The final decision on all complaints will rest with The Art Cart.